Returns

We pride ourselves on the high quality of the jewelry that we make and we want you to be satisfied with your purchase. We will always do our best to take care of our customers.  Our philosophy is to be fair and reasonable in all our customer interactions; we hope you will be fair and reasonable with us, as well.

We understand that sometimes you have a change of heart. For this reason, we offer returns on all NON-customized, jewelry within 30 days of your purchase date. 

To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging.

Custom jewelry and gift cards are final sale and cannot be returned. Custom jewelry includes any item option in our store entitled CUSTOM that you ordered and entered your own intention into the notes for engraving.

To initiate a return, email your request to merryalchemy@gmail.com with the subject line, RETURN.  Please let us know why you are returning your purchase.  We are always looking to improve our customers’ experience and having feedback is very important to us.  We will reply back to you within 2 business days with confirmation for you to go ahead and return the item to us.  Please do not return any items to us without getting this confirmation first.

Returns should be mailed to:

Please note that you are responsible for all shipping or postal fees you incur when shipping your returns back to us. Please return your items to us through a postal service (e.g. USPS, UPS, FEDEX, etc.) as we will not accept courier packages or packages sent with COD charges.  

Please use a traceable shipping service that provides you with a tracking number and/or purchase shipping insurance. We cannot provide a refund for an item that we do not receive.

30 DAY GUARANTEE

We pride ourselves on the high quality of our jewelry construction. That said, if your jewelry breaks within 30 days of purchase, we will replace it without any charges.  Please email us within 30 days of purchase at info@eosandalchemy.com.

EXCHANGES

We do not offer exchanges. If you wish to return an item in exchange for another item, initiate a return of the item that you do not wish to keep.  At any time you may make a new purchase from our store for which the normal shipping fees and return policy also applies.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Please note that shipping costs are non-refundable. If you receive a refund, the original cost of shipping your order will not be refunded.