All Eos & Alchemy products ship from the United States using standard first class shipping through the United States Postal Service (USPS). Tracking comes automatically with this service for domestic shipments.
Shipping within the United States:
Standard USPS First Class (up to 7 business days): $10.00
Priority USPS (2-3 business days): $15.00
Shipping to Canada:
USPS First Class International (delivery timeframe cannot be quoted): $20.00
Priority Mail International (typically 6-10 business days, but timeframe cannot be guaranteed): $40.00
USPS First Class International: 30.00
Priority Mail International: $55.00
A delivery time cannot be estimated on international shipments due to the unpredictability of Customs. We do not have control over how long it will take your package to clear, nor do we have control over the customs fees.
We do our best to ensure that your package is labeled accurately and clearly in order to ensure a smooth process through international customs. Please note, however, that your purchase may have import duties and taxes charged to it. This is decided by customs officials once a shipment reaches the country of destination and is completely outside of our control. Please contact your local customs office directly for specific amounts. It is your sole responsibility to pay any duties and/or taxes applied to your package. Eos & Alchemy is not responsible for any duties or taxes applied to your package.
Please note that you are responsible for the original shipping charges if you refuse a shipment from Eos & Alchemy, any import duties, fees, and taxes that are incurred on the package, as well as the cost of returning the package to Eos & Alchemy. This amount will be deducted from your merchandise refund. Note that you will only be refunded for NON-custom jewelry purchases. If the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.
Shipments are made during business hours Monday through Friday. All Eos & Alchemy jewelry is made to order with love and care and high attention to detail. Additionally, all pieces are put through a smudging ceremony to cleanse them of negative energy. As such, all non-custom orders will be shipped within 5 business days of the order placement.
Custom orders require more time for engraving and therefore will be shipped within three weeks (15 business days) of the order placement.
We know you are eager to start creating your dreams with your new jewelry, so we will always do our best to exceed these order processing times whenever possible.